1. How can I rent a bike or scooter on your website?
To rent a bike or scooter, simply visit our website, select the desired bike or scooter, choose the rental dates, and proceed to checkout to make your reservation online. You can also call us at 07 49 61 38 68 from 9am to 7pm to make a reservation over the phone.
2. What information do I need to provide during the reservation?
During the reservation, we will ask for your name, contact information, email address, and some additional details necessary to finalize the booking. Please ensure you provide accurate information so that we can easily get in touch with you. A valid ID, passport, or driving license will also be required.
3. What payment options are available?
We accept payments by credit card, cash, and ANCV holiday vouchers.
4. Can I cancel my reservation?
Yes, you can cancel your reservation. However, please note that cancellation fees may apply depending on the cancellation period. Equivalent to the deposit paid during your reservation.
5. Can I extend the rental period?
If the bike or scooter you have reserved is available, it is usually possible to extend the rental period. Please contact us as soon as possible to check availability and the terms of extension.
6. Are there age restrictions for renting a bike or scooter?
Yes, you must be 18 years old to rent a 50cc scooter and 21 years old to rent a 125cc scooter.
For electric bikes, the minimum age requirement is 14 years old.
A parental consent will be necessary for all minors wishing to rent a bike without their parent.
7. Do you provide safety equipment?
Yes, we provide basic safety equipment such as helmets and gloves in all our scooter rentals.
Helmets and high-visibility vests are also provided for bike rentals.
8. What should I do in case of a problem with the bike or scooter during the rental?
If you encounter a problem with the bike or scooter during the rental, please contact us immediately before attempting any actions. We will provide you with the necessary instructions to resolve the issue or arrange on-site assistance if needed.
9. Do you offer discounts for long-term rentals?
Yes, we generally offer discounts for long-term rentals. Special rates may apply to weekly, monthly, or seasonal rentals. Please contact us directly by phone at 07 49 61 38 68 or by email (location.sobilo@gmail.com) for more information on offers and special rates.
10. Can I rent a bike or scooter for a minor?
Bike rental: A parental consent will be required for all minors wishing to rent a bike without their parent.
Scooter rental: You must be of legal age to rent a scooter, even for a 50cc scooter.
11. Do you offer a delivery and pickup service?
Yes, we often offer a delivery and pickup service to make your rental experience even more convenient. Additional fees may apply depending on your location and the distance of delivery. Please contact us by phone at 07 49 61 38 68 for more information on available delivery options.
12. Can I modify my reservation after it’s been confirmed?
Subject to availability, we can usually make reservation modifications such as changes to dates or type of bike or scooter. Please contact us as soon as possible to discuss the necessary modifications, and we will do our best to accommodate you.
Feel free to contact us if you have any other questions or concerns. We are here to help you make the most of your bike and scooter rental experience!
